App Feature
Why photo documentation is the most important thing you can do for your claim — and how to do it right.
In 30 years of settling claims, I have seen more disputes won and lost based on photos than almost any other factor. Proper photo documentation is not just helpful — it is the foundation of a successful claim. Claim Advisor Pro organizes your photos by category, damage type, and date so your evidence is always ready.
Before any cleanup, tarping, or debris removal — walk every inch of your home with a video camera. This is your most important evidence.
Make sure your phone's location and timestamp metadata is enabled. This proves when and where each photo was taken, which matters in disputes.
Separate photos into: Roof, Exterior, Interior, Personal Property, and Temporary Repairs. This mirrors how adjusters and Xactimate are organized.
Damaged appliances, furniture, electronics, clothing — photograph them individually. Include serial numbers and model tags where visible.
If you place a tarp, board up windows, or make emergency repairs — photograph the damage before, the materials used, and the completed temporary fix. Keep all receipts.
Photograph how water or wind entered — damaged flashing, missing shingles, cracked soffits, broken windows. Source documentation is critical for disputed claims.
Organize photos automatically by claim category (roof, exterior, interior, contents)
Attach photos directly to specific damage line items in your estimate
Generate photo-backed PDF reports you can send directly to your adjuster
Store everything securely in the cloud — accessible on any device
Keep a timestamped photo log that documents your claim progression
Pro Tip: Take a minimum of 200 photos per claim. Adjusters can only dispute what you cannot prove. More documentation = more protection. Claim Advisor Pro has no limit on photo storage.
Everything you just read is built into Claim Advisor Pro. Track photos, estimates, receipts, and policy information — organized and ready when your adjuster arrives. Built by a licensed GC and public adjuster with 3,000+ claims settled.